Steadfast Energy
Privacy policy.
How Steadfast Utility Solutions Limited collects, uses, stores and protects your personal information.
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Privacy notice
Steadfast Utility Solutions Limited is an energy broker and Third-Party Intermediary (TPI) operating in the UK energy market. We act as a "data controller" regarding the personal data we collect and process about you, your business or your staff.
This notice explains how we collect, use, store and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
The type of personal data we collect
As an energy broker, we collect specific technical and operational information alongside standard individual data to assess utility profiles and arrange supplier contracts. We collect:
How we get personal data and why we have it
Most personal data is provided directly by you when you request an energy quote, fill out our website forms or sign a Letter of Authority (LOA) giving us permission to act on your behalf with utility companies.
We also collect personal data indirectly from third-party market participants and central energy registries, including electricity and gas suppliers, Distribution Network Operators (DNOs), and central system administrators such as Elexon or Xoserve.
Lawful bases for processing
Under the UK GDPR, the lawful bases we rely on for processing this information are:
Sharing your data
To provide brokerage services, we share your data with third parties where legally permitted:
Storage and data retention
Your data is stored securely using appropriate technical and administrative access controls. We retain your data only as long as necessary to satisfy legal, tax, accounting or regulatory requirements, or in the event of an energy contract dispute.
Data related to energy contracts is generally securely destroyed or anonymised seven years following the termination of the contract or our business relationship.
Your data protection rights
Under UK data protection law, you have the following rights:
How to complain
If you have concerns about our data practices, please contact us first at info@steadfastutility.co.uk.
You can also lodge an official complaint with the Information Commissioner's Office (ICO), the UK data protection regulator: